The Health and Elder Care Corporate Social Responsibility and Code of Ethics
Before entering into a contract with an outside service such as home care, assisted living facilities, retirement homes, and even services such as an elder law attorney or financial planner, older people and their Families should seek evidence of ethical business practices.
Human life is precious
The company proves that it serves each senior customer as an individual by recognizing and accommodating the unique needs and desires of each senior customer.
The principle of cause and effect
The company proves that the principle of cause and effect is understood and implemented through the training, orientation and supervision of each employee when he or she interacts with each senior client.
Simple old-fashioned good manners implemented, as company policy not only improves the environment for employees, but also greatly improves one-to-one interaction with seniors. Make eye contact, speak clearly, have good listening skills and resolve conflicts with a positive mindset.
Example: An elderly person with Alzheimer’s disease may become obsessed and repetitive. An employee who becomes angry or agitated by this behavior (cause) will amplify this behavior in your customer (effect)
An employee who learns to go with the flow and redirect the senior customer in a caring and caring manner (cause), decreases that behavior (effect)
The company proves honesty; including contractual agreements, service and care expectations, planning and protection against all forms of fraud and abuse.
The healthcare and senior care company adheres to safe employment practices. It simply means that all employees are properly screened by state authorities to eliminate the possibility of hiring anyone who has a history of theft, fraud, or abuse of any kind.
The company proves that every elderly customer is treated with respect and honors the elder as a valuable elder with a past and a future.
Old people are not gadgets to be stored away. Everyone has a past and many have an interesting and exciting past. Encouraging senior clients to share their life experiences in innovative ways not only improves that senior’s quality of life, but also the quality within our communities.
When everyone’s life is respected and honored, it encourages the pursuit of self-sacrifice.
The company proves that it not only adheres to the mandatory rules and regulations governing the healthcare and aged care sector, but exceeds the basic guidelines evidenced by the feeling of the elderly person that they is really taken care of and cared for.
These companies are fiscally responsible and, at the same time, driven by the underlying intentions to provide the best possible care and service to our precious senior population.